In this episode, Tom and Sarah discuss the steps to effortlessly transition to a new cleaning company vendor, which can apply to various vendors. They highlight the common pain points that indicate a need for a change, such as cleaners not showing up, corporate noticing cleanliness issues, or inadequate training and management. Here are the key steps they outline:
1. You Feel The Pain:
– Identify common pain points in your current cleaning services.
2. You Search Google:
– Utilize Google to find potential new vendors.
– Common Google searches related to janitorial services.
Insights from Google Analytics on how people search.
3. You Make The Call or Book Online:
– Use scheduling services like Calendly for easy appointment booking.
– Schedule a meeting to discuss your cleaning needs with the vendor, with no pressure to commit.
4. You Schedule A Site Visit:
– Arrange a site visit at your convenience.
– Walk through your building and discuss your cleaning priorities.
5. You Receive A Cleaning Analysis & Proposal:
– Get a detailed proposal including an introductory letter, scope of work, recommended services, terms, references, and insurance details.
6. You Choose The Starting Date:
– Select a start date and have owners personally oversee the initial cleaning to ensure a successful start.
7. You Receive On-Going Inspection Reports:
– Ensure ongoing communication and regular inspections to maintain high cleaning standards.
The hosts emphasize the importance of long-term relationships with cleaning vendors and stress the need for effective communication both with clients and within the cleaning company. They recommend choosing a vendor that can be flexible and responsive to address any problems that may arise.
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Tom Moore has been a part of the commercial cleaning and facility management industry since 2005. He co-founded American Facility Care in 2014 with the idea of bringing safety and aesthetics to buildings across central Indiana. He has an APIC certification in Infection Control and Prevention, and enjoys passing that knowledge on to his team using their exclusive Hygienic Training Method of cleaning. Tom co-hosts The Cleaning Indy Podcast, and would love a chance to connect with you and perhaps have you as a guest of the show.
