In our latest podcast episode, we delve into a topic that’s crucial for facility directors, property managers, and anyone responsible for maintaining a building: transitioning to a new cleaning company.
The Challenges of Changing Cleaning Companies
Our host, Tom Moore, kicked off the episode by sharing the results of a LinkedIn poll involving 738 facility managers. The poll revealed the top reasons for changing cleaning companies: poorly trained staff, inconsistent attendance, missing items, and lack of communication.
The Importance of Specialization and Communication
The episode also highlighted the importance of cleaning companies focusing on their core services rather than trying to do everything. Our guests suggested that communication, staff empowerment, and showing appreciation were key to maintaining a good relationship with cleaning companies.
The Transitioning Process
Transitioning to a new cleaning company can be a daunting task. However, the podcast breaks down the process into manageable steps. It starts with identifying your needs and pain points, then reaching out to potential cleaning companies.
When the cleaning company representatives arrive, they should listen carefully to your specific needs and pain points. The company should provide a detailed scope of work, basic company information, a price that works with your budget, business references, and information about their cleaning app.
Insider Tips for Facility Managers
The podcast episode also shared some insider tips for facility managers. One of these tips was to have a candid conversation with your cleaning company and ask them what percentage of their business is from janitorial versus construction cleaning or other types of services. This will give you a good insight into how well they can focus on your building.
Another tip was to make sure that your cleaning team feels valued and a part of the team, regardless if they are in-house or contract cleaners.
Conclusion
Transitioning to a new cleaning company can be a challenging process, but with the right approach and understanding, it can lead to improved cleaning services and a better working relationship with your cleaning company.
To stay updated and learn more about commercial cleaning, visit our website at Cleaning Indy. Don’t forget to leave a review wherever you listen to this podcast, whether it’s on Google, Apple Podcasts, Spotify, or YouTube.
Take care, and we look forward to sharing more valuable insights in our next episode!
Tom Moore has been a part of the commercial cleaning and facility management industry since 2005. He co-founded American Facility Care in 2014 with the idea of bringing safety and aesthetics to buildings across central Indiana. He has an APIC certification in Infection Control and Prevention, and enjoys passing that knowledge on to his team using their exclusive Hygienic Training Method of cleaning. Tom co-hosts The Cleaning Indy Podcast, and would love a chance to connect with you and perhaps have you as a guest of the show.
