When it comes to maintaining a pristine and professional workspace, the importance of a reliable, efficient, and skilled cleaning company cannot be overstated. Yet, businesses frequently find themselves in the position of needing to switch cleaning service providers. American Facility Care understands the challenges and concerns that lead companies to make such a decision. Here are the top reasons why businesses decide to look for a new cleaning service provider, along with insights on how AFC addresses these common issues.
1. Lack of Training for the Cleaning Staff
A Key Concern
A major concern for businesses is the apparent lack of training among cleaning staff. Proper training is essential for ensuring that cleaning personnel are knowledgeable about the latest cleaning techniques, safety protocols, and the use of cleaning chemicals.
How AFC Stands Apart
At AFC, we prioritize extensive staff training. Our team is proficient in advanced cleaning methods and safety protocols, ensuring your workspace is not only clean but also promotes health and safety. Each member undergoes rigorous instruction to guarantee meticulous attention to cleanliness and efficiency. We utilize cutting-edge techniques and precautionary measures, prioritizing the well-being of both your premises and occupants. Our commitment extends to fostering a hygienic and secure environment. With continuous training and adherence to best practices, we exceed expectations, providing peace of mind and a pristine workspace. At AFC, excellence is our standard, ensuring utmost care and proficiency.
2. Too Many No-Shows of the Cleaning Staff
The Issue
Reliability is crucial for any service provider. Businesses often face the challenge of no-shows, leading to inconsistent cleaning quality and scheduling issues.
AFC’s Solution
AFC places immense importance on reliability and consistency as core pillars of our service ethos. We understand the critical nature of your business operations and strive to ensure minimal disruptions by strictly adhering to schedules. Our professional team is deeply committed to being present where and when you need them the most, offering a dependable presence that you can rely on. Through our unwavering dedication to punctuality and consistency, we aim to foster trust and confidence in our services, ultimately contributing to the seamless functioning of your business environment.
3. Cleaning Quality Drops Off After the First 90 Days
The Problem
Many companies experience a drop in cleaning quality after the initial period. This decline can affect the business’s overall environment and employee satisfaction.
Consistency with AFC
AFC maintains high standards of cleaning throughout our engagement with clients. We conduct regular quality checks and engage with our clients to ensure satisfaction over the long term.
4. Inaccessibility to On-Site Cleaners
The Gap
A direct line of communication with on-site cleaners is often missing, which can hinder the ability to provide immediate feedback or address specific cleaning needs.
AFC’s Direct Approach
AFC ensures that clients can easily communicate with our on-site teams. This open line of communication allows for timely feedback and adjustments, ensuring your needs are met with precision.
5. Overlooked Cleaning Tasks
Common Oversights
Missed trash cans and other overlooked cleaning tasks can accumulate, leading to an untidy and unprofessional workspace.
Attention to Detail by AFC
Our staff at AFC pays meticulous attention to detail, ensuring that no task is overlooked. We pride ourselves on leaving your space spotless and professionally maintained.
6. A Lack of Concern and Communication
The Disconnect
A noticeable lack of concern and poor communication from cleaning company managers can leave businesses feeling undervalued and ignored.
AFC’s Commitment
AFC is committed to exceptional customer service. Our management team is always available to address your concerns, ensuring that you feel heard and valued.
7. Inefficient Use of Time by Cleaners
The Observation
Observations of cleaners wasting time or hiding in janitor closets are red flags indicating inefficiency and a lack of professional commitment.
Efficiency at AFC
AFC’s staff is trained to use their time efficiently and professionally, ensuring that every minute on your premises contributes to the cleanliness and upkeep of your space.
8. High Turnover Rates Among Cleaning Staff
The Issue
Frequent changes in cleaning personnel can lead to inconsistencies and a lack of familiarity with your specific cleaning needs.
Stability with AFC
AFC prides itself on low staff turnover, which means consistent service from a team that understands your business’s unique requirements.
9. Security Concerns with Cleaning Staff
The Concern
Security concerns arise when cleaning staff lack proper identification, such as uniforms or ID badges, raising safety and professional image issues.
AFC’s Professional Standards
AFC enforces strict identification protocols, including uniforms and ID badges, to ensure security and professionalism within your business environment.
10. Improper Use of Cleaning Chemicals and Supplies
The Risk
Improperly diluted chemicals and a lack of color-coded cleaning systems can pose health risks and affect cleaning effectiveness. Additionally, issues with consumable supplies like toilet paper being missing or disappearing can cause inconvenience.
AFC’s Expertise
AFC uses properly diluted chemicals and a color-coded cleaning system to ensure safety and effectiveness. We also manage consumable supplies efficiently, ensuring that your facilities are well-stocked and maintained.
Conclusion
Switching cleaning companies can be a daunting but necessary step for many businesses. American Facility Care stands ready to address the common issues that drive businesses to seek new cleaning service providers. With our focus on training, reliability, communication, security, and cleaning effectiveness, AFC is your partner in maintaining a clean, healthy, and professional workspace. Visit our website here to learn more about how we can meet your cleaning needs and exceed your expectations.
Tom Moore has been a part of the commercial cleaning and facility management industry since 2005. He co-founded American Facility Care in 2014 with the idea of bringing safety and aesthetics to buildings across central Indiana. He has an APIC certification in Infection Control and Prevention, and enjoys passing that knowledge on to his team using their exclusive Hygienic Training Method of cleaning. Tom co-hosts The Cleaning Indy Podcast, and would love a chance to connect with you and perhaps have you as a guest of the show.
