Welcome back to The Cleaning Indy Podcast, brought to you by American Facility Care!
Tom and Sarah Moore kick off this episode with a lively discussion about strengthening the bond between contractors and facility managers through effective communication and solid cleaning practices.
They revisit their online quiz, specifically diving into the second question: Do you experience too many instances where the cleaning staff fails to show up for scheduled appointments? Tom and Sarah share a real-life story about a daycare left scrambling every Friday when their cleaning company failed to show up—highlighting the ripple effects of unreliable service on overworked daycare staff.
To tackle this common issue, they outline actionable tips, such as asking critical questions during contractor walkthroughs, like: How does your management structure operate? What happens when staff calls in sick? Do you utilize technology like geofencing to ensure coverage? They also stress the importance of clear contract language to define expectations, penalties, and service guarantees. A good contractor, they note, should value communication and cater to your preferred style—whether it’s via text, email, phone, or in person.
The Moores close with a teaser for the next episode, where they’ll explore why service quality often declines after 90 days with a new cleaning company and what steps you can take to prevent it.
Tom Moore has been a part of the commercial cleaning and facility management industry since 2005. He co-founded American Facility Care in 2014 with the idea of bringing safety and aesthetics to buildings across central Indiana. He has an APIC certification in Infection Control and Prevention, and enjoys passing that knowledge on to his team using their exclusive Hygienic Training Method of cleaning. Tom co-hosts The Cleaning Indy Podcast, and would love a chance to connect with you and perhaps have you as a guest of the show.
